i had it working fine on my macbook pro 2016 before the upgrade to sierra. It is not the driver that is the problem, it's the actual software. i'm using a macbook pro 2016 and upgraded to sierra 10.12.4.i found that the neato software got stuck and can not be updated or uninstall. "Easy Photo Scan" couldn't connect to the scanner and I also got the "Cannot find a driver" error message and a "Couldn't communicate with helper application".I tried to scanned a document and got an error response "manual" and when i click on the button next to "manual" it says "scan error" and when i try to open another document, it gives me the same "manual" message. *: The only macOS app I found for Big Sur on the Epson website is called "Easy Photo Scan" (I use "Epson Scan" on High Sierra). What are good, consumer-level film scanners that are Big Sur compatible and can scan a variety of formats? I have been looking for articles comparing currently available scanners that would be able to scan the formats I shoot - 110, 16mm, 35mm half-frame, 35mm, 120, and 6x10, and have been struggling to find a review that wasn't mostly oriented towards 35mm film scanning or very expensive professional gear. So upgrading computers would also mean having to purchase a new scanner. However, I know that my scanner, Epson V500, doesn't work with macOS Big Sur as of May 2021* (I have tried on another computer running Big Sur) - and what good would a new computer be if I can't scan pictures with it? With Apple's recent rollout of their new iMac line, I have been considering upgrading my 2011 computer to something more modern.
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